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Q: I have a Noise Ninja license and want to use the new plug-in, what should I do? You should upgrade your license from a standalone license to a bundle license that will allow you to use the plug-in and the standalone versions of Noise Ninja. You can upgrade to a Bundle license here. Q: Where should Noise Ninja be used in the workflow? It is usually best to apply noise reduction as early as is practical in the workflow. Post-processing adjustments like sharpening, contrast stretching, and color balancing can alter pixel values and noise levels in unpredictable ways. Depending on the amount of adjustment, this can make it more difficult for Noise Ninja to estimate noise levels. Sharpening, for instance, is a nonlinear operation that can significantly distort the distribution of noise values. If your workflow requires that you use Noise Ninja after some other operations, then try to create noise profiles using calibration images that have been put through the same operations. Q: Do you have a profile for camera XYZ? Current profiles are listed on the Download page. If your camera is not listed there, it is easy to create your own profiles, and it only takes a few minutes once you understand the process. Instructions are in the Help file. If you create new profiles and would like to share them with other users, feel free to email them to us. Q: Do I need 8-bit or 16-bit output? An 8-bit file represents each pixel using three 8-bit values: one each for red, green, and blue, for a total of 24 bits per pixel. A 16-bit file represents each pixel using three 16-bit values, for a total of 48 bits per pixel. In an 8-bit file, there are only 256 possible brightness levels for each color channel. In a 16-bit file, there are 65536 possible levels. 16-bit files hold up better to subsequent image adjustments like contrast stretching or color balancing. 8-bit images will tend to show obvious posterization artifacts even after modest adjustments. Dark shadows, for instance, have very few bits of useful information in an 8-bit file, so they exhibit visible steps in color values when they are lightened. Gradient areas of the same color can also show banding or steps after adjustments. So, if you expect to make substantial adjustments to images after filtering them with Noise Ninja, then 16-bit output is recommended. However, if you only intend to make minor adjustments before printing or displaying the images, then 8-bit output will probably be adequate. Professional workflows typically use 16-bit files because it allows fine control over tonality and color with less risk of introducing objectionable artifacts. Internally, Noise Ninja processes all images at 16 bits or 32 bits per channel, in both the Home and Pro editions. Conversion to 8 bits only happens when you save the file to disk. Is there a PDF manual, how do I print out the users guide? A PDF version of the users guide for easy printing can be found in the Doc sub-folder of the main Noise Ninja folder. Q: I purchased a keycode for Noise Ninja 1. Do I need to purchase a new keycode for Noise Ninja 2? Noise Ninja 2 Standalone is a free upgrade for customers who purchased a license for Noise Ninja 1. Send us an email to request a keycode. The plug-in version of Noise Ninja requires a Home Bundle or Pro Bundle keycode. You can upgrade from the standalone version for $10. To upgrade, go to the Purchase page and follow the link near the top to the upgrade page. You will need to enter a valid keycode for the 2.0 standalone product. Q: Noise Ninja won't accept my license keycode. What should I do? Almost without exception, this turns out to be caused by one of the following:
In the Noise Ninja 2 User Guide, there is page titled "Installing a license key" in the "Preliminaries" section. It includes screenshots to show how to correctly fill in the fields of the License dialog. If the information here doesn't help you to resolve your keycode problem, send us an email. Q: I had a problem placing my order. What should I do? Orders via the website are handled by SWREG, a firm located in Britain. If there is a problem with payment (for instance, your credit card is rejected for some reason, or you were inappropriately charged VAT), it is usually best to contact SWREG first at http://www.swreg.org/pages/contact.html. If you are unable to achieve a satistfactory resolution of the problem with SWREG, then contact PictureCode and we will try to help. Q: On how many computers can I install Noise Ninja with one license? You may install and use your Key on one computer at home, one computer at work, and one portable computer, if and only if no more than one person uses the Key at any time. So, a family member or coworker can use the same Key on one of your computers, but only when nobody else is using the Key on any other computer. If more than one person wishes to use the activated features of the Software simultaneously, then a different Key must be purchased for each person.
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